c7bet's Privacy Policy

1. Introduction and Scope

c7bet (referred to hereinafter as "we", "our", or "the platform") is committed to providing a safe and responsible online gaming environment for users in Bangladesh. This privacy policy ("Policy") describes our practices regarding the personal information of users of our website, mobile platform, and all related services.

This Policy applies to you — every person who visits, registers on, or uses services from the c7bet site. By using our site, you acknowledge that you have read this Policy and have consented to the data-processing practices described in it.

c7bet provides services only to individuals aged 21 or older. We do not knowingly collect information from minors, and if any such information comes to our attention, it is deleted immediately.

2. What Information We Collect

c7bet collects user information in several ways. The categories of information collected are described in detail below.

2.1 Information Provided Directly

Information you voluntarily provide during registration or account management:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Password (stored in encrypted form, never as plain text)
• Payment details (bKash, Nagad, Rocket, or bank account number)
• Government document information required for identity verification (as part of the KYC process)

2.2 Automatically Collected Information

When you use the c7bet platform, certain information is automatically recorded for technical reasons:

• IP address and Device ID
• Browser type, version, and operating system
• Session duration, page view history, and click data
• Information obtained from cookies and similar tracking technologies
• Login timestamps and geolocation (country level only)

2.3 Transaction-Related Information

To ensure the smooth processing of deposits and withdrawals, we retain the following information:

• Transaction amount, date, and method
• Reference numbers received from payment gateways
• History of bonus and promotion claims
• Records of betting and game-related activity

3. Purpose of Using Information

We use the information we collect only for the legitimate and necessary purposes described below:

3.1 Account and Service Management

• Creating, verifying, and keeping your c7bet account active
• Login, password recovery, and security-related confirmations
• Processing deposits, withdrawals, and bonuses
• Diagnosing and resolving technical issues on the platform

3.2 Security and Regulatory Compliance

• Preventing fraudulent activity, multiple accounts, and money laundering
• Age verification (21+) and identity confirmation (KYC)
• Monitoring and enforcing responsible gaming limits
• Detecting and responding to cybersecurity threats

3.3 Customer Service and Communication

• Providing assistance through 24/7 live chat and email support
• Account-related notifications, transaction confirmations, and security alerts
• Answering your questions and resolving complaints

3.4 Service Improvement

• Analyzing platform performance and user experience
• Planning new game categories and features
• Improving the convenience and speed of payment methods

4. Disclosure of Information and Third Parties

c7bet does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared in certain limited circumstances.

4.1 Service Provider Partners

Limited information is shared with the following types of partners to operate our services:

• Payment processors (bKash, Nagad, Rocket, and banking partners) — solely to complete transactions
• Identity verification service providers — for the KYC process
• Cybersecurity and fraud detection services
• Cloud hosting and technical infrastructure providers

Strict data protection agreements are in place with these partners, and they may only process information for specified purposes.

4.2 Legal Obligations

We may disclose information to legal authorities in the following circumstances:

• Upon a valid court order or lawful request from a government agency
• In investigations related to anti-money laundering or terrorist financing
• When urgently necessary to protect the rights and safety of c7bet or other users

5. Cookies and Tracking Technologies

c7bet uses cookies and similar technologies to ensure platform functionality and improve your experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, security tokens, and temporarily store form data — disabling these will prevent the site from functioning properly.
• Functionality cookies: Used to remember your preferences (language, display settings).
• Analytics cookies: Used to understand site traffic and usage patterns — data is stored in aggregated and anonymous form.

5.2 Cookie Controls

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may interfere with login and payment functions.

6. Data Security Measures

c7bet applies industry-standard technical and administrative measures to protect your information.

6.1 Technical Security

• SSL/TLS encryption: All data transmissions are encrypted — you will see "https" and a padlock icon in your browser.
• Sensitive information in the database (passwords, KYC data) is stored in hashed and encrypted form.
• Firewalls, intrusion detection systems, and regular security audits are in place.
• Automated alerts are active for suspicious logins or unusual activity.

6.2 Administrative Security

• Only authorized personnel have access to personal information, on a need-to-know basis.
• All staff are trained in privacy and data protection.
• Data access logs are reviewed regularly.

However, no method of internet transmission or digital storage is 100% impenetrable. We therefore maintain the highest level of caution, but absolute security cannot be guaranteed.

7. Data Retention Period

c7bet retains user information for as long as it is needed for the stated purpose or as required by legal obligations.

• Active accounts: Information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, information may be retained for a specified period for legal, fraud prevention, and dispute resolution purposes.
• Transaction records: Financial information requires long-term retention in accordance with applicable law.
• Log data: Security and technical logs are generally deleted after a short-term retention period.

After the necessary retention period, information is securely deleted or anonymized so that your identity can no longer be identified.

8. Your Rights

As a c7bet user, you have the following rights over your own information. To exercise these rights, please contact our support team.

8.1 Access and Review

You may request at any time to know what information we hold about you and for what purpose it is being used. We will provide the information within a reasonable time after receiving your request.

8.2 Correction and Update

If any information stored in your account is inaccurate or outdated, you may request that it be corrected. c7bet is committed to keeping information accurate and up to date.

8.3 Deletion Request

In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete all information in cases involving legal obligations, ongoing disputes, or fraud investigations.

8.4 Restricting Processing

You may request that specific uses of your information be objected to and restricted — particularly in the case of marketing communications.

9. International Data Transfers

Although c7bet primarily serves the Bangladesh market, parts of our technology infrastructure may be located on international servers. Where your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place at the destination and that the transfer is consistent with this Policy.

10. Responsible Gaming and Information

c7bet firmly believes in responsible gaming. For this reason, we analyze information related to users' gaming behavior — solely for your protection. If a user shows signs of excessive gaming, our responsible gaming measures are activated.

This information is never sold to third parties and is not used to make decisions against you — it is retained solely with your well-being in mind. To learn more about responsible gaming, visit our Responsible Gaming page.

11. Changes to the Policy

c7bet reserves the right to change this privacy policy due to business changes, new technology, or legal requirements. For significant changes, we will notify you by email or platform notification.

Continued use of c7bet after a revised policy is published will be considered acceptance of the new policy. It is therefore recommended that you review this page regularly.

12. Contact Us

If you have any questions, concerns, or requests about this privacy policy or your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7, in Bengali and English

Our privacy team will review your request as quickly as possible. Complex matters related to information may take some time to resolve, but we always work on the basis of transparency and cooperation.